Shipping Policy
Welcome to Vastora. By accessing or purchasing from our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.
General Information
Vastora is an online retail store based in Dubai, United Arab Emirates, offering a curated selection of personal care, home, and lifestyle products.
By visiting our website or purchasing from us, you acknowledge that you are bound by these Terms & Conditions and all applicable laws and regulations.
Products & Availability
We strive to ensure that all product details, prices, and images on our website are accurate. However, occasional variations may occur.
Product availability is subject to change without notice, and Vastora reserves the right to modify or discontinue any item at any time.
Pricing & Payment
All prices listed are in AED (United Arab Emirates Dirhams) and are inclusive or exclusive of VAT, as stated on the checkout page.
Payments can be made securely using accepted payment methods (e.g., credit/debit card, cash on delivery, or online gateway).
We reserve the right to cancel or refuse any order if payment issues or pricing errors are detected.
Shipping & Delivery
Orders are processed promptly and shipped within the specified time frame mentioned during checkout.
Delivery times may vary depending on location and courier partner. Vastora is not liable for delays caused by third-party logistics providers or unforeseen circumstances.
Returns & Refunds
We accept returns or exchanges only for eligible items in accordance with our Return Policy.
Products must be unused, unopened, and returned within the designated time frame with proof of purchase.
Refunds are processed after inspection and may take 5–10 business days to reflect in your account.
Intellectual Property
All images, text, logos, and design elements appearing on this website are the property of Vastora or its licensors.
You may not copy, reproduce, or use any content from this website without prior written permission.
Limitation of Liability
Vastora shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
All products are used at the customer’s own discretion and responsibility.
Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE).
Any disputes shall be handled under the jurisdiction of the Dubai courts.
Contact Us
If you have any questions about these Terms, please contact us:
- vastoratrading@gmail.com
- Shop No. 41 Fikree Building Beside Iranian Hospital, Al Badaa Dubai, U.A.E.